Shipping & returns

Standard Shipping:

Receive free Standard Shipping within Canada for purchases of $150+ CAD, excluding taxes.

UNDER $150 in Canada is subject to a flat rate of $9.00 CAD.

United States shipping is subject to a flat rate of $25 CAD and International orders $50 CAD.

Pick Up In Store:

Pick up your purchase in store at no charge! You will receive notification when your item(s) are ready for pick up!

Store hours:
Tuesday-Friday 11am-6pm
Saturday 11am-4pm

Okotoks Drop Off:

We'll drop off your order SAME DAY on all orders placed over $50. Your address must be a Town Of Okotoks address.
PLEASE NOTE: Thelma & Thistle IS NOT liable for any lost or stolen packages.

Content & Delivery Information:

Your orders will ship out within 1-2 days of ordering (we do not ship Saturdays, Sundays or holidays), however some orders will take 48-72 hours to process. Your order will be shipped via Standard Shipping.

Order Tracking Information:

Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to take you to the carrier's website to track the progress of your shipment. It may take 72 hours for your tracking number to be activated on our carrier's site.

Re-directing your order:

Please make sure your shipping address is correct—we cannot redirect orders once items have been dispatched. Sorry!

Returns & exchange policies:

Some things just aren’t meant to be. Please see our in-store return policy below.

Regular priced merchandise:

  • Within 15 days of purchase: you can exchange your item, or we’ll issue you a merchandise credit.
  • GIFT RECEIPTS - Within 30 days you can exchange your item, or we'll issue you a merchandise credit.
  • "Thelma" / Traveling Motorhome - All items purchased at events/festivals out of our traveling boutique are final sale.

Return & Exchange Details:

For all returns or exchanges, items must not be washed, worn or damaged. All original tags must be attached and you’ll have to present a valid receipt.

Please note that bodysuits, swimwear, hosiery, jewelry (including watches) and all intimates are final sale.

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. Nice and simple.

Online purchase - return & exchange policy:

Not quite right? That’s OK. You can return online purchases in-store or mail it back to us following the step-by-step instructions below.

Regular-prices merchandise:

  • Within 21 days of the shipping date you can exchange your item, or we’ll issue you a merchandise credit on a gift card.

Sale merchandise:

  • Sorry, all sale and discounted items (including promotions) are a final sale.

Please note: Customers are responsible for shipping costs for returning products.

All returns can be shipped back to the following address:

T1S 1J9

Tags MUST be attached and receipt provided in return. A store credit will be issued once received.