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Returns & Exchanges

Return & Exchange Policies:

We continue to thank-you for your business, patience and understanding as we continue to navigate through these uncertain times.

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Some things just aren't meant to be. Please see our return & exchange 
policies below:

➔ For all returns or exchanges, items must not be washed, worn or damaged.

➔ All original tags MUST be attached and you’ll have to present a valid receipt. NO excuses, NO exceptions.

Regular-Priced Merchandise:

➔ Within 15 days of purchase you can exchange your item, or we’ll issue you a store credit on a gift card.

➔ GIFT RECEIPTS - Within 30 days you can exchange your item, or we'll issue you a store credit. Christmas Gifts purchased after Nov 25th, are eligible for exchange or store credit until January 6th with the tags attached. NO excuses, NO exceptions.

PLEASE NOTE: Bodysuits, bralettes, hats, sunglasses, drinkware, masks, hand sanitizers and jewelry final sale.

Sale Merchandise:

➔ Sorry, all sale and discounted items (this includes ALL promotions) are a final sale.

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Online Purchase - Return & Exchange Details:

Not quite right? That’s OK. You can return online purchases in-store or mail it back to us following the step-by-step instructions below.

➔ For all returns or exchanges, items must not be washed, worn or damaged.

➔ All original tags MUST be attached. NO excuses, NO exceptions.

Regular-Priced Merchandise:

➔ Within 21 days of the shipping date you can exchange your item, or we’ll issue you store credit. A store credit will be emailed & issued once received.

PLEASE NOTE: Bodysuits, bralettes, hats, sunglasses, drinkware, masks, hand sanitizers and jewelry final sale.

Sale Merchandise:

➔ Sorry, all sale and discounted items (this includes ALL promotions) are a final sale.

All qualifying returns and/or exchanges MUST be shipped back to the following address:

THELMA & THISTLE
114 ELMA STREET WEST
OKOTOKS, ALBERTA, CANADA

T1S 1J9

PLEASE NOTE: 
Customers are responsible for ALL shipping costs for returning and/or exchanging items. Please be sure to read ALL policies before shipping back. Item(s) that do not qualify will not be accepted. Item(s) will be shipped back at buyers expense.

Tags MUST be attached in order to return. NO excuses, NO exceptions.

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On The Road - Return & Exchange Details:

"Thelma" / Traveling Motorhome / Markets & Events / Pop-Ups

All items purchased outside our store are final sale. NO excuses, NO exceptions.

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Damaged Items:

All item(s) purchased online are thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product, we are so incredibly sorry!

We stand behind our products and want you to be satisfied with them. We always do our best to take care of our customers - dealing with all situations fairly and responsibly. If you received a damaged item please contact us within 2 days of receipt or 15 days of the item being shipped. Please notify us & send a photo of the damage item to [email protected]

➔ For all damages, items must not be washed or worn with tags still attached. NO excuses, NO exceptions.

PLEASE NOTE: We do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion.

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PLEASE NOTE: All item(s) purchased from March 27, 2020 to October 31, 2020 were purchased at FINAL SALE. NO excuses, NO exceptions.

If you have any questions regarding returns and/or exchanges please email us at [email protected] or call the shop at 1-587-586-9465.

-Team Thelma xo