We continue to thank-you for your business, patience and understanding as we continue to navigate through these uncertain times.
➔ Receive FREE Standard Shipping within Canada on all purchases over $99.00 CAD.
➔ All orders under $99 CAD are subject to a flat rate of $12.00 CAD within Canada.
➔ United States shipping is subject to a flat rate of $15.00 CAD.
➔ International orders $25.00 CAD.
PLEASE NOTE: Once an order has been placed, we are unable to make any modifications to the order including cancellations or applying discounts. NO excuses, NO exceptions.
➔ We ship via Canada Post only.
➔ All Canadian orders are TRACKED & EXPEDITED. During COVID19, Canada Post will not guarantee postal times however, the average parcel will arrive within 1-3 business days.
➔ ALL orders purchased within shop hours will be shipped same day. You will receive an email confirmation supplied with your tracking number. Your parcel can be tracked 24/7 at www.canadapost.com
➔ Thelma & Thistle has TWO locations! Depending on which location your item(s) are located you may receive TWO shipments (this will be at no additional charge to you) however, please be aware they may arrive separately.
Store Hours: Tuesday-Friday 11:00am-5pm & Saturday 11:00am-4pm
CLOSED SUNDAY & MONDAY
➔ All orders placed outside store hours will be shipped the following open day.
➔ Please make sure your shipping address is correct—we cannot redirect orders once items have been dispatched. Sorry!
➔ Customers are responsible for shipping rates on any returned and resent packages.
In-Store Pick Up:
➔ TWO LOCATIONS:
114 Elma Street W, Okotoks, Alberta, Canada
322 5th Street S, Lethbridge, Alberta.
➔ PLEASE NOTE: We ONLY transfer stock weekly to and from locations. If your item is located in our sister store there will be a 7-10 business day wait time for pick ups. You can contact our stores DIRECTLY if you are looking for an urgent pick up and/or are looking to see which store your specific item and size are available in.
OKOTOKS: 1-587-586-9465 & LETHBRIDGE 1-403-634-3212
➔ PLEASE wait to be notified before coming in for pick ups. You will receive an email once your item(s) are ready for pick up.
PLEASE NOTE: Thelma & Thistle is NOT responsible for any lost, stolen or returned packages. When promo codes are used for FREE shipping outside of Canada, your parcels will not be tracked. If you'd like your parcel tracked, please choose flat rate shipping.
We reserve the right to cancel and void or refund payment for any order at any time.
If you have any questions regarding shipping please email us at [email protected] or 1-587-586-9465.
-Team Thelma xo