Shipping

Shipping Information:

Hey, Thelma Babes! We're so happy you're here and choosing to shop SMALL, it means the absolute WORLD to us!

Please see all our shipping information below, if you have any further questions please reach out to management directly at [email protected], we're always happy to help! xo

Standard Shipping (Canada):

➔ FREE standard shipping on all Canadian purchases over $150 CAD

➔ $15.95 flat rate shipping on all Canadian orders under $150 CAD

International Shipping:

➔ U.S. orders: $20.00 CAD flat rate

➔ Other international orders: $25.00 CAD flat rate

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Carrier & Tracking:

➔ Orders shipped via UPS, FedEx, Purolator, Canpar, and Canada Post 

➔ All Canadian orders are tracked and a tracking number will be provided upon shipment. Didn't get your tracking number? Not a problem! Please reach out to us directly at [email protected] and we will forward you all the information you need!

Order Changes:

➔ Once an order has been placed, no modifications or cancellations can be made. This includes applying promo codes after checkout. Did you accidentally order the wrong size? If you have not received a shipment notification, please contact management immediately about size exchanges.

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Shipping Timing:

➔ We always do our best to dispatch your items as soon as possible! Orders will be shipped within 1-2 business days, some exceptions will apply.

➔ If items were located at different store locations (Okotoks or Lethbridge), shipments might arrive separately at no extra charge.

➔ Make sure the shipping address is correct — once an order is dispatched it is at the responsibly of the customer to contact carrier support. 

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In-Store Pickup:

➔ Available at both Okotoks and Lethbridge locations.

OKOTOKS: Monday-Saturday 10am-5pm / Sunday 10am-4pm
LETHBRIDGE: Tuesday-Saturday 10am-5pm / CLOSED SUNDAY-MONDAY

➔ Note: Weekly stock transfers could mean a 7–10 business day wait for pickup if the item was in the other store.

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Responsibilities & Fees:

➔ Thelma & Thistle is not responsible for lost, stolen, or returned parcels.

➔ Customers are responsible for return shipping fees if needed. 

➔ Thelma and Thistle reserve the right to cancel or void any order at any time.

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If you have any questions regarding returns and/or exchanges please email us at [email protected] or call the shop at 1-587-586-9465 and/or 1-403-330-0837.

-Team Thelma xo